40 Harrow Crescent S.W.
Calgary, Alberta T2V 3B1
(403) 253-6144


Career Objectives

I am always interested in positions which offers a variety of responsibilities and challenges in the areas of Network Administration, Systems, and Project Management.


B.Sc. Computer Information Systems, 2002,  DeVry Institute of Technology.

Have an excellent understanding of PC Hardware and software including Windows 95/98, Windows NT/2000, Linux, TCP/IP, and other networking protocols as well as the Internet.

Have a working understanding of "C" "C++", Java, Visual Basic, Cobol, Oracle Db, SQL and HTML and other programming languages.

Have a good understanding of Andover, Honeywell and Powers building automation systems.

Received an Advanced High School Diploma

Received Building Operator "B" Certificate from Southern Alberta Institute of Technology in March 1989. Also completed part "A" of Building Operator "A" Certificate.

Work Experience

Sproule Associates Ltd.:
October 2002 to Present
900, 140- 4th Avenue S.W.
Calgary, Alberta
Position: Network Specialist
   -Responsible for providing network software and hardware support.
   -Perform regular backups of servers and selected workstations.
   -Maintenance and upgrades of servers and desktop PCs.
   -Ensure reliable service from databases, mail servers and firewalls.
   -Co-ordinate with vendors and clients.

Shaw Cablesystems:
June 2001 to October 2002
1100, 600 - 3th Avenue S.W.
Calgary, Alberta
Position: Internet Operations Analyst
   -Diagnose and troubleshoot network hardware and infrastructure issues.
   -Function as an escalation point and coordinate communications for the Shaw cable network.
   -Issue timely and accurate informational updates for ongoing issues.
   -Track all escalations in detail and communicate updates to a variety of internal customers.
   -Actively work as part of a team and assist in problem solving.
   -Analyze server, router, switch and CMTS (Cable Modem Termination System) hardware and software. 
   -Utilize advanced TCP/IP diagnostics.

Shaw Cablesystems:
October 1998 to June 2001
1100, 600 - 3th Avenue S.W.
Calgary, Alberta
Position: Senior Technical Service Representative (2.5)
   -Responsible for providing technical support to tier2 TSRs.
   -Troubleshooting PC configuration problems, and other internet related difficulties.
   -Tend to customer complaints and concerns with empathy and care.
   -Update TOC analysts and Supervisors as to potential major issues.

Sproule Associates Ltd.:
October 2000 to June 2001
900, 140- 4th Avenue S.W.
Calgary, Alberta
Position: Network Specialist (Consultant)
   -Responsible for providing network software and hardware support.
   -Maintenance and upgrades of servers and desktop PCs.
   -Co-ordinate with vendors and clients.

Argon Group Real Estate Strategists:
June 1988 to March 98
1500, 777 - 8th Avenue S.W.
Calgary, Alberta
Position: Building Operator
   -Responsible for full maintenance of several buildings in the Calgary area. Duties involved:
   -Handle full preventative maintenance programs of air conditioning and heating units in all my assigned buildings
   -Respond to tenant problems and complaints - Co-ordinate contractors and suppliers - Oversee cleaning staff
   -Three of the seven buildings are fully automated computerized systems

Wild Coast Sun Casino, South Africa:
Oct 1987 to April 1988
Position: Hotel Security
   -Dealt with guests' security concerns on a daily basis.
   -Investigated hotel security concerns.

Mother's Pizza/Tom's House of Pizza:
August 1986 to October 1987
Calgary, Alberta
   -Delivered pizza on a full time basis.

The Bay, Downtown Calgary Location:
Sep 1985 to Nov 1986
Sales and stock room personnel
   -Dealing with customers and product representatives.
   -Point of Sales.
   -Re-stocking product on selling floor



B.Sc. Completed 2002.  DeVry Institute of Technology
Correspondence, Building Operator A - Cooling: Calgary, March 1995
S.A.I.T., Building Operator A - Heating: Calgary, 1989
S.A.I.T., Building Operator B: Calgary, 1989
Lord Beaverbrook High School - Advanced Diploma: Calgary, 1985


Software Experience

DOS 3.3 - 6.22, Windows 3.0 - '98, Windows NT4.0- 2000 and XP, OS 2, Many varieties of Linux, Microsoft Visual Studio,  Internet Explorer 3.0- 6.x, Netscape2.0 -6.0 Microsoft Office suite, Word Perfect 5.1 - 6.0 (DOS and Windows), PC Anywhere, PC Tools, Norton, ProComm and ProComm Plus for Windows, Lotus 123 2.3 - 5.0, Corel 3.1, Andover, Honeywell and Powers Automation System, and numerous others.


Available upon request